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Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Value for money
1 comment

Last Friday, I succumbed to the slick, high pressure sales tactics and purchased several products at Kenwood Mall, Cincinnati, OH.

Today (Monday) I returned the products, unused, in the original packaging to the same salesperson who sold them. She first told me, contrary to the company's web site, the they only issue merchandise credit for returns. Then she took the packages that I had placed on the counter and put them on the floor, stating that she refused to take possession of them. That's where I left them.

Prior to returning the products, I contacted American Express to dispute my charge. They will reverse it, thankfully.

Finally, I tried to email DSC on their web site to describe what took place. Alas, the email wouldn't go through when hitting the send button. At least their awful customer service is consistent.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $2000.

I didn't like: Unethical business practices, Sales pressure.

Company wrote 0 private or public responses to the review from Oct 17, 2016.
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Anonymous
Tucson, Arizona, United States #1283608

You are quite fortunate compared to many other customers.

AMEX is the BEST !!!

(They certainly saved your gullible self !)

Smartest thing you did was pay with your AMEX card.

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