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Got approached at Franklin Park Mall Toledo, Ohio... A guy named Jesse had us try the salts on our hands and we thought we'd be nice and buy one for my boyfriends mom.

Jesse said it was buy one get one free so he gave us the lotion moisturizer to go along with it. He was foreign and talking so fast it was hard to understand him. He then said you want one too. And i said I don't really need it.

He threw it in the bag. US still thinking we were spending just $60. And then proceeded to tell us he was giving us a whole set FREE and it was his gift to us. So of course we are gonna take it.

So he asks how were paying and my bf said card so he takes his card and swipes it on the iPad. And we walked away thinking what the *** just happened so we look at the receipt. It was $193... so I go back and say we want our money back all the free stuff he said was free WASNT.

Jesse turns around a sign that was facing HIM that stated NO REFUNDS. I said you said this stuff was free and then he just went around it saying how good of a deal it was. And said I can't give you your money back. I was livid so I called customer service.

Was off and on the phone for an hour. (Mind you it was me and my boyfriends anniversary) the lady on the phone kept trying to go around it too. Her name was Nicole. I ended up getting a little snippy with her of course because noone was helping.

She said okay I talked to the operator there and I said so he's going to refund our money and she said yes..

I go back and Jesse said he never talked to anyone and he said his manager was around the mall so he called him and proceeded to say that he wanted to talk to me on the phone... so I answered and he was RUDE. said, you think u were gonna get all that for free.

I said that's what jesse told us.. we don't even care to have this stuff... we're both in college and don't make a lot of money for the time being. He said there's nothing I can do no refunds.

I was LIVID.

I told jesse that they rip people off and they were awful and hope they don't ruin anyone else's holidays. AWFUL.

Reason of review: Problems with payment.

Location: New Bavaria, Ohio

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I hope you filed a dispute with your credit card company!

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